CUSTOMER SERVICE POLICY

This customer service policy sets unified professional standards for pre-purchase consultation, order processing, logistics tracking and after-sales support, applicable equally to all global customers of PEScience.

Our support team offers professional pre-sales guidance including product selection, dosage suggestions, stacking plans, storage tips and suitable matchups for different training targets. We help you pick the right supplements based on your fitness routine and personal goals.

Once payment is confirmed, our team completes order verification, product quality inspection, shockproof sealed packaging and shipment arrangement within 1 to 3 business days. All supplements are securely packed to avoid damage during long-distance international transit.

The unified estimated delivery window for all cross-border parcels is 6 to 12 business days worldwide. Expedited shipping options are not available, ensuring equal logistics arrangements for every customer.

Free worldwide shipping remains valid for all products in our store. No checkout shipping fees, handling charges or regional extra costs will be added, and all transactions are settled in US dollars.

Every order is protected under a 60-day return protection period starting from the day you receive your package. You may submit return requests for damaged packaging, transportation defects or incorrect items within the valid time frame.

After returned goods arrive at our warehouse and complete inspection, all refund reviews and fund transfers will be finalized within 5 to 10 business days, with funds returned to your original payment account in USD.

We deliver equal attentive service to every customer regardless of order value, location or purchase frequency. All inquiries, order checks and after-sales applications will be handled seriously and fairly.

We continuously optimize service workflows according to American fitness consumer habits and global feedback, improving response speed and logistics transparency to create a smooth shopping experience.

Our core principle is honesty and accountability. We stand behind every sports nutrition product we sell, striving to let every customer shop with confidence and peace of mind.