REFUND POLICY

This refund policy establishes unified return and refund rules for all PEScience protein powders, pre-workout, creatine and sports nutrition supplements, protecting global customers’ legitimate consumption rights.

All global orders enjoy a 60-day valid return window calculated from the package receipt date. All valid return applications must be submitted within this period to receive official inspection and processing.

Returnable products must remain unopened, well sealed, intact, and retain original packaging and labels. Opened, consumed supplements or items damaged by improper personal storage are not eligible for returns due to food safety standards. Products damaged by personal misuse cannot be returned.

We offer full refunds, partial refunds or free replacements for objective problems including factory packaging defects, transit damage, missing items and incorrect product shipment.

If you apply for refunds due to product or packaging problems, you need to provide clear photos or videos showing defects. Our after-sales team will conduct objective assessment and offer targeted solutions.

Once returned items arrive at our warehouse and pass comprehensive quality inspection, all refund auditing and fund issuance work will be completed within 5 to 10 business days.

Refund amounts are calculated in US dollars based on your original payment total and returned to your initial payment channel. The exact arrival time depends on the processing rules of your bank and payment platform.

Summer discounted promotional supplements enjoy identical after-sales protection as regular-priced goods. Discounted orders with verified quality or packaging issues are fully covered by our return and refund rules.

Returns based purely on personal subjective dislike of flavor or taste without objective quality defects are not accepted, following international food and supplement retail safety norms.

We may adjust policy clauses in accordance with US consumer protection laws, dietary supplement retail standards and global e-commerce rules. All after-sales disputes shall be settled referring to the latest official policy version.